Returns & Exchanges
At My Berkey, we stand by the quality of our water filtration systems and offer a 30-day return window for unused items to ensure your complete satisfaction. If you are not entirely happy with your purchase, our team is here to help facilitate a smooth exchange or refund process.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the unused Berkey system and all its original components in the original packaging to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your full refund or ship your replacement unit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing